At Lacura®, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information from you when you access or use our website, mobile applications, or purchase our products.
Please take a moment to familiarize yourself with our privacy practices. By visiting thelacura.co.uk or using our services, you agree that your personal information will be handled as described in this policy.
Collection of Information
We collect the following types of information about you:
Information you provide directly to us
When you visit our website, purchase our products, create an account, participate in surveys, sweepstakes or promotions, request information, or otherwise communicate with us, we may ask you to provide some or all of the following types of information:
- Contact information such as your name, shipping/billing address, email address, and phone number
- Account login credentials like your username, password, and security question answers
- Demographic information including your age, gender, location, and interests
- Payment information such as payment card number, security code, and billing address
- Survey responses for market research, product feedback, or sweepstakes entries
- Other communications that you send to us including feedback, questions, or any other information you choose to provide
Providing this information is optional, but if you choose not to submit required data, we may be unable to provide certain services or fulfill your requests.
Information we collect automatically
When you use our website or interact with our emails, we may collect certain information automatically using various technologies such as cookies, web beacons, pixels, browser analysis tools, server logs, and other tracking technologies. The information we collect in this manner may include:
- IP address and unique device identifiers
- Browser type, language, and operating system
- Dates and times of website visits
- Pages viewed and links clicked
- Referring web page and external search terms
- Location information
- Website response times
- Errors and interaction data
We use this information to analyze trends, administer and improve our website, track visitor movements, assist with traffic monitoring, and gather broad demographic data.
Use of Information
We use your personal information to provide and improve our services, products, and website experience. We may use the information we collect for the following general purposes:
- Provide products, services, and support you request from us
- Process orders and payments
- Communicate with you about your account, purchases, subscriptions, and requests
- Send periodic emails with product updates, announcements, surveys, or special offers
- Administer contests, sweepstakes, promotions, and surveys
- Improve and develop new products and services
- Personalize website content and product recommendations
- Conduct research and analysis to improve our product offerings
- Prevent and address fraud, breach of policies or terms, and threats or harm
- Comply with legal obligations and requirements
- Resolve disputes and enforce agreements
If you provide us with your contact information, we may use phone, text, email, mail, or other channels to communicate with you. If you want to opt-out of promotional contacts, follow the unsubscribe instructions provided or update your preferences in your account profile.
Sharing of Information
We do not share or sell your personal information except in the limited circumstances described below:
To service providers: We may share your personal information with third party service providers and partners who assist us with: payment processing, fulfillment, delivery, data storage, surveys, research, email deployment, advertising networks, and other tasks necessary to provide, analyze, improve, and market our services and products. These service providers and partners are only provided with the information needed to perform their functions, not for any other purposes.
In event of merger or sale: If we enter into a business transaction such as a merger, acquisition, reorganization, bankruptcy, or sale of some or all of our assets, your information may be sold or transferred as part of that deal. Any party that acquires our business assets may continue to use your data in accordance with the terms of this Privacy Policy.
To comply with law: We may share your information when we reasonably believe it necessary to comply with laws, regulations, subpoenas or other legal requests. This includes sharing data with law enforcement officials or other government entities as required to satisfy national security, legal process requirements, or other lawful government requests.
To protect rights: We may also share your personal information when we have a good faith belief that disclosure is reasonably necessary to protect the rights, property, or safety of Lacura, our customers, employees, shareholders, or others.
With your consent: Other than the cases outlined above, we will ask for your explicit consent before sharing your personal information. You have the right to limit how we share your personal data.
Lacura does not sell customer data to any third parties for marketing purposes. We only disclose data when necessary for legitimate business needs or legal compliance as noted above.
Data Storage and Security
We use reasonable physical, technical and administrative security standards to protect your personal information from unauthorized access and disclosure. However, no data storage or transmission over the Internet can be guaranteed to be 100% secure. We cannot warrant or guarantee the security of any information you provide to us and you transmit such data at your own risk.
Lacura uses trusted third party vendors and partners to store and process data. This includes cloud storage providers and payment processors with high security standards. We maintain contracts with vendors that prohibit unauthorized data use and hold them to strict data handling protocols.
When we collect sensitive data like payment card information, it is immediately encrypted and tokenized so the raw data is inaccessible. In the unlikely event of a breach involving personal data, we will promptly notify any affected users in compliance with applicable law.
By using the Lacura website, you acknowledge that no data transmission is completely secure. We cannot guarantee that unauthorized access or hacking will never occur, but we take every reasonable precaution to prevent this.
Data Retention
We only retain your personal information for as long as required to accomplish the purposes outlined in this policy or as allowed under applicable law. We may retain some data for longer periods if necessary to comply with contractual, legal, or regulatory obligations. The specific retention periods vary based on the type of data involved.
In most cases, we will retain your information as long as you maintain an active account with us. For website visitors who do not create an account, we may only retain technical data for a few months. If you close your account, we will generally delete your data within 30 days, though some data may persist in backups or records until purged.
Any personal data held for marketing, analytics, or product/service improvement will be anonymized wherever possible by removing identifiable attributes. We aim to minimize the personal data we keep while still being able to provide quality offerings.
Your Data Rights and Choices
At Lacura, we respect your right to control your data. You have the following options to access, update, limit, export, and delete your personal information:
Access and Update: Keep your account information accurate and up-to-date by logging in to your profile and editing your preferences at any time.
Limit promotional contacts: Opt-out of receiving direct marketing emails, texts, calls, or mail by following the unsubscribe instructions in each message. You can also adjust your preferences or opt-out completely in your account settings.
Cookies: You may disable cookies and other tracking technologies through your browser settings. Blocking cookies may affect website functionality.
Delete: Request deletion of your Lacura account and any personal data we have collected and retained by contacting us.
Export: Request a copy of your personal data in a common portable format by contacting us. This allows you to obtain and reuse your information with different services.
** anonymization:** Ask us to remove or scramble any personal data we hold about you by submitting a request. We will do our best to fulfill verifiable requests as allowed by law.
To make a request regarding your personal information, please contact us using the information in the Contact section below. For your protection, we may require verification of your identity before fulfilling requests for data access, export, deletion, or anonymization.
Use by Minors
Lacura products and services are not targeted towards individuals under the legal age of consent. We do not intentionally collect personal data from minors. If we discover that a minor has submitted personal information without prior verifiable parental consent, we will promptly delete that data. If you believe we may have collected data from a minor or have other related concerns, please contact us.
Links to Third Party Websites
The Lacura website may contain links to other websites not controlled or operated by Lacura. We are not responsible for the content, practices, or privacy policies of any third party sites. Our inclusion of such links does not imply endorsement nor should your interaction with these third parties be covered by this Privacy Policy. We encourage you to review the privacy policy of any site you interact with before providing personal information.
International Data Transfers
Lacura is headquartered in the United Kingdom. When you use our website, products, or services, you acknowledge that your personal data may be transferred to and processed globally by us, our partners, service providers, and affiliates. We take appropriate steps to ensure data handling complies with applicable laws and this Privacy Policy.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time as we add new products and features, adapt to changing technologies, and improve our data handling practices. Your continued use of Lacura products or services after any changes indicates your acceptance of the revised Privacy Policy. We will also update the “effective date” at the top of this page.
If we intend to make any material changes or changes affecting your rights, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We highly recommend you review this full policy periodically for the latest on our privacy practices.
Contacting Us
If you have any questions about this Privacy Policy or Lacura’s data collection, use, or sharing practices, please contact us at:
Lacura®
123 Lacura Lane
London, UK
[email protected]
0800-123-4567
We will respond to all requests, complaints, and inquiries within 30 days. If you are not satisfied with our response, you may contact your local data protection authority.
This Privacy Policy went into effect on 1 January 2023. By using thelacura.co.uk, registering an account, or purchasing our products, you agree to be bound by the terms of this policy and our website terms of use.